Frequently Asked Questions

How do I get a PIN code?

In order to get a PIN code make sure that your device is connected to the Internet. You may have to manually configure a connection to your local Wi-Fi network. Your device may also be able to reach the Internet via a sync cable to your PC or over a cellular connection if it is a dual-mode handset. Bring up the Devicescape application. Select the "Connect" menu command. This should pop-up a message with the PIN code.
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Does Devicescape support enterprise Wi-Fi networks (using 802.1X authentication)?

At this time the Devicescape service does not support 802.1X authentication, a type of authentication often used in enterprise networks such as those deployed at universities and large corporations. This is something we are considering for a future release, and we'll notify our members if and when we can make this available.
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I created an account but mistyped (or can't remember) the email address I used. How do I remove a device that I registered into this account and register it into a new account?

We'll need to unregister your device for you. Please email our support team with your device's UUID. You can get your device's UUID by opening the Devicescape application on your device, going to the command menu, and selecting About... This will pop-up a window with your device's UUID.

Once we have unregistered your device, the next time you connect it to the Internet it will display the registration message. You can then re-register your device in a new account.
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Will Devicescape let me connect to networks for which I don't have an account?

No, Devicescape is not going to let you get onto a network you wouldn't normally be allowed to access. It just makes it simpler to get on to the networks you are allowed to use.
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How do I setup the hotspot networks I want to use?

Log in to your Devicescape account, and go to the My Wi-Fi page. Then, click on the Add a Hotspot button. You will be presented with a form that enables you to choose the hotspot networks where you want Devicescape to log you into automatically. If a hotspot network requires a username and password, you will be prompted to enter those. 
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How do I get a new hotspot added to the Devicescape service?

If you don't see a hotspot you'd like to use, you can fill out this online form to request its addition to our service.  
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How much does Devicescape cost?

There is no charge to use Devicescape. You can join for free, you can download all of the Devicescape software for free and you can access any free Wi-Fi networks for free. You can use your existing hotspot subscriptions with Devicescape for no additional charge. Note that commercial hotspots charge access fees; however, there are no additional costs to use those networks with Devicescape.
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Is Devicescape secure?

Yes, quite secure. All your personal information is maintained in encrypted format on our servers located in secure hosting centers. All communications between your device and our servers is strongly encrypted. And, Devicescape will only connect your device to Wi-Fi hotspots that are verified to be who they say they are - this means you won't accidentally get connected to phony hotspots set-up to steal your passwords and other sensitive information.
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What about the privacy of my personal information?

Devicescape takes privacy very seriously. Devicescape does not and will never rent, sell or share information that personally identifies you for marketing purposes without your express permission. Read the Devicescape Privacy Policy for more information.
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Are my hotspot passwords stored on my device?

No, the username and password used to log in to a public hotspot is not stored on your device. Instead, our web service stores this information and supplies it to your device on-demand when the device wants to log on. Note, however, that information about your personal networks, such as security keys, is stored on your device.
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If I install Devicescape will I have to view ads or receive spam in order to use it for free?

No, we won't subject you to advertising or spam. The Devicescape services is completely free to consumers.
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Where can I learn more?

Check out our Learn More page. There is also great community information being generated on our Forums.
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What type of device can I use with Devicescape?

You can currently use the following types of devices with Devicescape:

• Windows XP and Windows Vista notebook PCs
• Apple Mac OS X notebook PCs
• Windows Mobile Smartphones and PDAs with Wi-Fi
• Nokia ESeries and NSeries phones with Wi-Fi
• Nokia N810, N800 and N770 Internet Tablets
• Apple iPhone and iPod touch devices
• Linksys WIP300 Wireless-G IP Phone

New phones, PDAs, and web tablets will be available soon. Check back with us often. We will announce whenever a new device has been added to our list. If you have a device you think should get priority, let us know via our Forums.
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Can I use more than one device and network with Devicescape?

Yes, you can register as many devices and as many networks as you like in your Devicescape account. There is no limit.
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What if I lose or give away my device?

No problem. If your device is lost, stolen, given away or sold, you can simply remove it from your registered devices list. If the device is no longer registered it will not be able to use your subscribed services or any of the free network services.

If your device is found after you've disabled it, you can re-activate it at anytime.
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Can I use more than one device at a commercial hotspot?

This depends on your hotspot operator. Some allow it, some don't. Check the terms of service with your operator, or simply give it a try!
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Which Wi-Fi hotspots and municipal networks can I use?

Devicescape supports a lengthy list of hotspots and muni networks, both commercial and free. Click "Add a Hotspot" on your My Networks page to review a listing of hotspots by region and type.

We also want your help to capture even more networks - especially free hotspots and muni networks. Let us know if your favorite network is not currently covered and we'll add it to our list. We'll send you a special ping when it's available.
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Will Devicescape work the WEP-encrypted hotspot networks (such as SoftBank Mobile or NTT HOTSPOT)?

Yes. All you need to do is add one of these networks to your Devicescape account, along with your username and password. The Devicescape web service will automatically set-up your device with the correct WEP key and other network parameters so you'll automatically connect.
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Will Devicescape allow my device to roam onto other hotspot networks?

Yes, for any network provider in your Devicescape account, your device will also automatically connect to any of their roaming partner networks (provided those roaming partner networks are supported by Devicescape as well). For example, if you have a Boingo account, you'll be able to automatically roam onto the WIFLY network in Taipei, Taiwan. Please note that additional fees may be incurred when you roam.
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Will Devicescape enable me to jump on any hotspot for a pay-as-you-go rate?

Not yet, but we are working on it. This is something we will offer soon.
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Will Devicescape work with my home Wi-Fi network, or my friend's home Wi-Fi network?

Yes, you can now add Personal Networks, which can be your own home Wi-Fi network, a friend's network, or even a small business network. This is much simpler than programming your devices with complicated security pass codes and other networking parameters.
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Will Devicescape affect the security of my communications at a public hotspot?

No, the Devicescape application does not affect the security of your Wi-Fi connection at a hotspot, or on any other wireless network for that matter.
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Will Devicescape prevent me from using my device on my company's Wi-Fi network?

No, the Devicescape application does not affect the behavior of your device on a corporate Wi-Fi network.
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How fast should I be able to get connected at a hotspot?

Connection times vary by hotspot and device, but we commonly see our laptops and wireless VoIP phones get connected in about 4 seconds.
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