iPhone & iPod touch FAQs
What does Devicescape do on my iPhone or iPod touch?
The current version of Devicescape for the iPhone/iPod touch only supports the hotspot login capability. That means, once you've set up your account on our server, that you can walk into a hotspot and your device will get online automatically. You won't need to type your username and password, or click on any button to accept terms & conditions.
I see a Login and Logout button. What do I need them for?
You don't need to use the Devicescape user interface to connect at hotspots in most cases. Devicescape will detect your new Wi-Fi connection and automatically log you in to the network. That means you can just check your email, or go straight to YouTube to watch a video clip without needing to fire up the browser or any other application first to get you logged in.
The Login button is there in case the network you're connected to times out your session through inactivity. In most hotspots, you will remain connected to the hotspot, but will need to login again before accessing the Internet; the Login button will force Devicescape to re-authenticate you even if the connection has not changed.
The Logout button will log you out of the hotspot, if that is possible (and it is not possible at every hotspot). Mostly you will need this if your paid hotspot plan charges by the minute, but it can also be useful if you want to switch devices and your provider only allows one device to be connected at a time.
What if the network I want to use isn't currently supported by Devicescape?
If you have a laptop, or something else that can save the HTML of a web page, please connect that to the network, save the login page you see (and any others that are displayed before the login page), make a note of the network name, or SSID, and send it all to us via this form. We'll do our very best to get it added to our system, and we'll let you know by email once that's done so you can try it out.
Does the iPhone/iPod touch get updated automatically with all the networks I can use with my hotspot account?
No, the current version we have for the iPhone/iPod touch does not implement a feature we call provisioning (it is available on Windows, Windows Mobile and the Nokia Symbian platforms though if you have one of those, and will be coming soon for Mac OS X too). For now with your iPhone/iPod touch you'll need to manually select the Wi-Fi network the first time you use it (your iPhone/iPod touch will remember that though and connect you automatically when you're in range of that network in the future).
My school/office network uses 802.1X for authentication, does Devicescape support this on the iPhone/iPod touch?
No, Devicescape does not extend the Wi-Fi protocol support that is already in the iPhone/iPod touch. The current iPhone/iPod touch version only adds support for automatically logging in at hotspots. A future version will add the ability to provision and share open, WEP and WPA-Personal networks, as well as automatically recognizing the networks your hotspot account username/password will work at.
If your school/office uses only 802.1X, and you'd like to see Apple add this feature to the iPhone, you might want to sign this online petition requesting that the feature be added.