WPA Supplicant Commercial Support

Devicescape offers three levels of commercial support for WPA Supplicant, designed to suit differing support requirements, with the following benefits.

Guaranteed Response Time: When you send a query you are guaranteed to receive an answer within the specified time. Often, the response will contain a solution to your issue, but in more complex cases the response will contain an estimate of when the issue will be resolved. You can choose a response time suitable for you; most contracts specify 24 hours.

Flexible Scope: Devicescape provides support for every documented WPA supplicant feature for major operating systems such as Linux, Microsoft Windows XP, and Microsoft Windows Mobile/Windows CE 5+. The scope of our support includes compilation and installation support, software usage and configuration questions, integration support with WLAN driver and operating system, troubleshooting unexpected behavior and bug fixing, troubleshooting interoperability issues with customer Wi-Fi testbed and much more.

Flexible Contact Mechanism: For most issues, email-based support is used so that the core Devicescape developers can deal directly with your issues, rather than being several stages removed from telephone support staff. Often, writing up your issue in an email allows you to specify the problem more precisely than is possible with a phone conversation, which helps both you and us understand the situation. However, it can sometimes be useful to discuss a problem 'live', by telephone, so we offer the option of pre-arranged telephone calls with an expert. This combination of email and telephone support offers you the best possible service since your issues are always rapidly dealt with by the most knowledgeable people.

The Devicescape Commercial Support Advantage

Choosing our commercial support offering gives you many advantages over relying on open source community support.  

WPA Supplicant Support Packages

Devicescape offers three levels of commercial support for WPA Supplicant, designed to suit differing support requirements.

For more information, please contact us or email the team, giving details of the support you require and any special issues you may have.