Greggs and Boots named as UK High Street Wi-Fi Leaders in New Report

Asda, Marks & Spencer, and Pizza Express complete the top five in latest study released by Wi-Fi experts Devicescape

London, UK, November 18th, 2015 — Greggs and Marks & Spencer offer the best quality free Wi-Fi of the UK’s leading high street brands, according to a study released today by Wi-Fi experts Devicescape. But when brands are ranked according to a combination of the quality of their Wi-Fi and the ease with which it can be accessed, Boots and Asda take the top positions.

The report, ‘Making Connections: Wi-Fi on the UK High Street’, is the first in Devicescape’s new ‘Wi-Fi Intelligence’ research series.

Devicescape set out to compile a list of the top high street brands for free Wi-Fi, taking into account quality, accessibility, and usage. Drawing on fully anonymised data from a sample of more than 100,000 Devicescape-enabled smartphones, Devicescape sampled the free Wi-Fi at a host of leading brand locations across the UK where those smartphones connected.

While free Wi-Fi might be associated most closely with coffee shops keen to attract nomadic workers, the report shows just how widespread and high quality Wi-Fi on the UK high street has in fact become.

Devicescape found that brands from the retail and ‘food on the go’ sectors offered the best quality Wi-Fi during the survey period, followed by restaurants, banks, and coffee shops.

“The real takeaway here is not that Greggs has better Wi-Fi than the next brand but that the quality of high street Wi-Fi in the UK is really very good across the board,” said Mike Hibberd, Director of Marketing, Devicescape. “At the very least the connectivity offered by the brands we’ve listed, and many more we have not, is good enough to stream video to a smartphone.”

As well as being among the leaders for quality, Marks & Spencer emerged as the most interconnected brand on the UK high street. More devices that connected to Marks & Spencer Wi-Fi during the survey period were found to have also connected to the Wi-Fi at other high street locations than was the case for any other brand.

“All of the brands featured in our study, and many more besides, should be saluted for offering quality, free Wi-Fi to their customers, particularly when you consider how difficult it can sometimes be to get the best from your cellular data connection in these locations,” said Hibberd. “And we should not overlook the fact that the same kind of connectivity is offered by numerous smaller or independent brands.”

Devicescape UK High Street Wi-Fi Report November 2015



  • The brands named in this survey were drawn from the 40 brands whose Wi-Fi was most frequently connected to by the Devicescape sample user base in the UK over the course of July 2015.
  • In each data point in the report only the top set from the surveyed collection was included.
  • The absence of a brand from any particular data point, or from the report as a whole, does not, therefore, constitute a negative judgement on that brand.
  • For the purposes of the report Devicescape has omitted municipal networks and Wi-Fi provided on public transport. The term ‘High Street’, for the purposes of the report, covers a range of popular retail and leisure destinations, including large malls and transit locations such as stations and motorway services.
  • The data gathered for this survey was fully anonymised. Devicescape did not capture or store any personal identity information.

About Devicescape  

Devicescape operates the world’s largest multi-service Wi-Fi platform, delivering Access, Insight, and Engagement Services for operators, mobile application providers, device manufacturers, and retailers. Powered by a global Curated Virtual Network of tens of millions of amenity Wi-Fi access points, including those provided by some of the world’s most popular service and retail brands, Devicescape enables a Connectivity First customer experience at an unmatched operating cost.

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